Below are a range of questions that we get on a weekly basis that will hopefully answer a query you might have. If not feel free to give us a call, we’d be more than happy to help and you’ll find our contact details above.
IS THERE A CREDIT CARD SURCHARGE?
Yes. As from 1st March 2017, all accommodation paid at Mari Court Resort on or after this date, whether paid direct or through an On-Line booking agent or alike, will incur a 2.95% credit card surcharge. The surcharge will be payable at the time of check-in if not paid already.
All purchases of any type at the resort paid by credit card will incur a 2.95% surcharge.
Do you require a deposit on booking?
Yes. A $200 deposit is required and will be taken when your booking is received at Mari Court Resort. Any balance outstanding will be charged 1 month out from check-in in the low season and 2 months out in mid or high season. It is incumbent on the guest to ensure the credit card details are valid and payment can be taken.
A security bond is required on all apartments at time of check-in and can be paid by Visa, Mastercard or cash. This is achieved by a pre-authorisation of a credit card or a $200 cash bond.
What are the terms and conditions of my stay?
Noise: All guests have the right to quiet enjoyment of their apartment. Overly loud or obnoxious behaviour is not accepted from either in the room or pool and surrounds. Fees will be incurred if the manager is called to a disturbance. Lockout fees also apply.
Check out time: 10am unless otherwise arranged. Late check-out fees apply.
Whoever occupies the accommodation and utilises the services shall be responsible for the complete payment to SPCT Resorts Pty Ltd, as agents for Mari Court Resort, of all charges in respect to this accommodation and services. All occupants must abide by the Building Bylaws and “Conditions of Booking: located in the guest compendium in each apartment.”
Bond: Any guest who stays, agrees topay for damages, breakages or loss of property from the apartment. Mari Court Resort will require a $200 cash deposit or a Pre-Authorisation ($1.00 imprint) of a valid credit card. Mari Court Resort reserves the right to take a pre-authorisation (with or without the card or card holder being present) and debit the card holders credit card, or withhold from the cash bond, to the value of any unpaid account, damage, breakage or loss of property from their stay or for any rooms left with unwashed dishes or rubbish left in rooms .
Please be aware of the following:
Glass & bottles are not permitted in the pool area at all – Plastic & cans only
Towels & clothing are not to be hung over the railings of the balcony – this is a body corporate bylaw
Smoking is not permitted inside the apartments – on the balcony with the door to the apartment closed is permissible. Any guests who smokes in the apartment or does not close the door when smoking on the balcony, will incur a $200 cleaning and sanitising fee.
Please ensure dishes are clean and returned to pantry at end of stay.
Remove all rubbish & recycling from the apartment to the rubbish bins in the basement prior to departure.
Management reserves the right to charge the guest if the room is left in an overly untidy condition, if dishes are not washed and returned to cupboards and if any rubbish is left in the apartment, including the cupboards and refrigerator.
Refunds are not given for any early departure, whether intentional or otherwise.
PARTIES ARE NOT PERMITTED – ZERO TOLERANCE APPLIES – OFFENDERS WILL BE REQUIRED TO CHECKOUT IMMEDIATELY
Is there a Cancellation Policy?
Yes. Please Note Cancellation Policy is as follows:
1. Cancelled or modified up to 1 calendar month before date of arrival, a $50 Administration fee will be charged.
2. Cancelled within 1 calendar month, the first nights’ accommodation will be charged.
3. Cancelled within 14 days or in case of no-show the total price of the reservation will be charged.
Mid & High Season:
1. Cancelled or modified up to 2 calendar months before date of arrival, a $50 Administration fee will be charged.
2. Cancelled within 2 calendar months, the first nights’ accommodation will be charged.
3. Cancelled within 1 calendar month or in case of no-show the total price of the reservation will be charged.
What time can we check in?
Check in time is 2pm – Luggage storage facilities are available if arriving prior to 2pm. If you are arriving after hours, please advise staff so we can explain late arrival procedures.
Check out time is 10am – a late check out may be available at an additional cost – please check with reception.
Do you offer free and ample car parking space?
Yes, we have a secure undercover parking space for all our guests.
How well are the apartments serviced?
Mari Court Resort is self-contained/self-catering accommodation – please discuss specific apartment servicing requirements at reception. Beach towels, CD players & Wii entertainment units are available for hire at reception.
Are amenities provided?
Each apartment has an initial supply of toiletries and consumables. Additional supplies can be purchased from Reception for a small fee.
Do you provide linen in your apartments?
Is it possible to store luggage with reception?
Yes, when checking out you may store your luggage in our secure lockup during reception hours or later by arrangement with management.
Is it possible to check in once the reception has closed? If yes, then how?
To gain entry to the complex come to the front door of the building which is on Wharf Road.
On arrival please use the phone at the front entrance to call our after hours service by pressing 9.
The operator will give you a code to access the safe located beside the phone, which will contain a named envelope with keys and instructions on how to locate your apartment and park your car.
Please ensure you come down to reception the following morning to register with us
Do you allow schoolies to book?
We are not a registered schoolie building.
During school holidays or “Schoolies Period”, any person under 21 years of age staying as a guest, the following will apply:
Rate is $249 per night for a 2 bedroom apartment. If any booking is made via another site or company and it is at a lower rate, the difference must be paid at the time of checkin.
Security charge per person is $50 (non refundable).
The bond is $300 per person.
Each guest must be over 18 years of age and if not, then the relevant parents should directly contact us.
$300 is to be deposited at the time of booking.
Full payment is required 28 days before arrival.
We are a family hotel and therefore have zero tolerance to parties, loud noises, underage drinking and use of illegal substances.
What are Self catering APARTMENTS?
The Gold Coast region is quite unique for the manner in which apartment complexes are owned and operated.
Most are Self-catering apartments with resident managers operating approximately 90% of the apartment complexes on the Gold Coast. Each apartment is privately owned and therefore furnished to the individual owners tastes and budget. The Property managers are responsible for the management, maintenance and financial well-being of the complex and ensure that all apartments are maintained to a satisfactory standard.
On arrival you can expect fresh towels, linen, toilet paper and soap and in some cases tea/coffee, sugar along with dishwashing detergents. Once these original items are used, you will be expected to replace them at your own expense. It is not expected for managers or owners of the apartments to provide any domestic items such as food and drink. These items must be provided by you during your stay. Servicing of the apartments i.e. linen changes and apartment cleaning are your responsibility during your stay (unless arranged otherwise). The apartments are fully serviced by management between guest stays and receive a service clean if the guest stay 8 or more says (change of sheets and towels).
Reception is open during certain hours – usually 8.30am to 4.00pm weekdays and 8.30am to 12.00pm on weekends. For arrivals outside these times keys will be left in a drop box for pickup or management may be on site to meet you. Porterage is not available i.e. you will be required to take your luggage to your room.
A one bedroom unit entitles you to the use of one bedroom and one bathroom only. You may be given a two bedroom apartment. Should you use the additional bedroom and bathroom in the accommodation allocated to you, then the charge for the two bedroom apartment will apply.
You may be asked for an imprint of your credit card upon check in. This is to cover any expenses for extras (e.g. telephone calls, breakages etc). Unless the additional charges are settled upon check out, you will be asked to use your credit card imprint to settle the expenses. If a credit card is not available you may be asked for a refundable cash deposit, which then will be used to settle the account upon check out.
If you are staying in an apartment for a longer period of time (e.g. 10 days or more) this bond may in fact be processed to your credit card by the property. A refund will be processed on check out unless any expenses are incurred.
Please note the strict cancellation fees apply at all apartments. Should you make a decision to check out early for any reason there is no guarantee that a refund will be available.