FAQ

Let us answer your frequently asked questions

CAN WE SMOKE ON THE BALCONY?

We are 100% non-smoking resort. Smoking is not permitted anywhere inside the resort. If found $250 fee applies.

IS THERE A CREDIT CARD SURCHARGE?

Yes. As from 1st March 2017, all accommodation paid at Mari Court Resort whether paid direct or through an On-Line booking agent or alike, will incur a small credit card surcharge. The surcharge will be payable at the time of check-in if not paid already. The surcharge will be determined by the type of card presented.

All purchases of any type at the resort paid by credit card will incur a small surcharge.

DO YOU REQUIRE A DEPOSIT ON BOOKING?

No upfront deposits are required at the time of booking. Payment depends on the type of booking policy that you booked for.

If we are unable to take any payment or balance outstanding within the specified period above, the booking may be cancelled without notice at the Managers discretion and the deposit forfeited. Our Cancellation Policy may be applied at the discretion of management.

A security bond is required on all apartments at time of check-in and can be paid by Visa, Mastercard or cash. This is achieved by a $250 pre-authorisation of a credit card or a $250 cash bond.

WHAT ARE THE TERMS AND CONDITIONS OF MY STAY?

Whether the Guest Registration form is signed or not, the following terms and conditions apply to everyone by virtue of your/their stay:

Any person who occupies any accommodation or utilises the services of Mari Court Resort shall be personally responsible for the complete payment to SPCT Resorts Pty Ltd, as agents for Mari Court Resort, for all charges in respect to their accommodation, services, any damage and injury, whether personal or not. All persons must also abide by the Building Bylaws and “Conditions of Booking: located in the guest compendium and as outlined in that compendium

Noise: All guests have the right to quiet enjoyment of their apartment. Overly loud or obnoxious behaviour is not accepted from either in the apartment, pool, grounds, car park or surrounds. Fees will be incurred if the manager is called to a disturbance or noise complaint. Lockout fees also apply. These fees and charges along with others charges not listed here are contained in the resort’s compendium and are binding on the guest and any others at the resort at the pleasure of the guest.

Bond: The guest or any others staying at the pleasure of the guest, agrees to settle all accounts, pay for all damages (real or otherwise), breakages or loss of property from the apartment or personal injury to any other person caused by any person staying or visiting at Mari Court Resort. Mari Court Resort will require a $200 cash deposit or a Pre-Authorisation ($1.00 imprint) of a valid credit card. Mari Court Resort reserves the right to debit the card holders credit card, or withhold from the cash bond, monies to the value of any unpaid account, damage, breakage, loss of property or injury from their stay.

Please be aware of the following:

Management, their staff, their contractors or other persons nominated by them have the right of entry into the apartment for the purpose of conducting their duties and to ensure compliance of all terms and conditions of the stay along with fire rule compliance.
Check out time is 10am unless otherwise arranged. Late check-out fees apply.
Glass, bottles and food of any type are not permitted in the pool area at all – Plastic & cans only
Towels & clothing are not to be hung over the railings of the balcony – this is a body corporate bylaw
Smoking is not permitted in the resort. Any guests who smokes will incur a $250 fee.
Please ensure dishes are clean and returned to the pantry at end of your stay.
Remove all rubbish & recycling from the apartment prior to departure.
Management reserves the right to charge the guest if the room is left in an overly untidy condition, if dishes are not washed and returned to cupboards and if any rubbish is left in the apartment, including the cupboards, refrigerator stairwells or basement.
Refunds are not given for any early departure/checkout, whether intentional or otherwise.
PARTIES ARE NOT PERMITTED – ZERO TOLERANCE APPLIES – OFFENDERS WILL BE REQUIRED TO CHECKOUT IMMEDIATELY.

WHAT IS THE PAYMENT POLICY?

The timing of payments follow the Cancellation Policy.

Low Season:
14 Days prior to the arrival.
Mid & High Season:
30 Days prior to the arrival.

IS THERE A CANCELLATION/MODIFICATION POLICY?

Yes. Please Note Cancellation Policy is as follows:
Low Season:
1. Cancelled or modified outside of 14 days. Payment will be forfeited.
2. Cancelled within 14 days or in case of no-show the total price of the reservation will be charged for each apartment.

Mid & High Season:
1. Cancelled or modified outside of 1 calendar months. Payment will be forfeited.
2. Cancelled within 1 calendar months or in case of no-show the total price of the reservation will be charged for each apartment.

ADVANCE BOOKING, MORE THAN 12 MONTHS IN ADVANCE

Any booking through any OTA or provider, where the checkout date is more than 12 months in advance, can only be accepted with personal contact and permission from Management at Mari Court Resort as rates are not set that far in advance. Please call us to confirm rates and availability.

WHAT TIME CAN WE CHECK IN?

Check in time is 2pm
Luggage storage facilities are available if arriving prior to 2pm. If you are arriving after hours, please advise staff and read frequently asked questions on late arrivals.
You may be asked for an imprint of your credit card upon check in. This is to cover any expenses for extras (e.g. telephone calls, breakages etc). Unless the additional charges are settled upon check out, you will be asked to use your credit card imprint to settle the expenses. If a credit card is not available you may be asked for a refundable cash deposit, which then will be used to settle the account upon check out.

Check out time is 10am – a late check out may be available at an additional cost – please check with reception.

IS IT POSSIBLE TO CHECK IN AFTER RECEPTION HOURS?

Yes.
To gain entry to the complex out of office hours – come to the front door of the building which is on Wharf Road.
On arrival please use the phone at the front entrance to call our after hours service by pressing 9.
The operator will give you a code to access the safe located beside the phone, which will contain a named envelope with keys and instructions on how to locate your apartment and park your car.
Please ensure you come down to reception the following morning to register with us

DO YOU OFFER A FREE AND AMPLE CAR PARKING SPACE?

Yes. We have a secure undercover parking space for all our guests. Note, 1 car per 2 bedroom apartment and 2 cars per each 3 bedroom apartment are permitted. Note, parking is by permit only, issued from Reception. Vehicles not displaying s permit will be towed from the premises at the guests expense.

ARE THE APARTMENTS SERVICED?

Mari Court Resort is self-contained/self-catering accommodation – please discuss specific apartment servicing requirements at reception.
Beach towels, CD players & Wii entertainment units are available for hire at reception.

WHAT ARE SELF CATERING APARTMENTS?

The Gold Coast region is quite unique for the manner in which apartment complexes are owned and operated.
Most are Self-catering apartments with resident managers operating approximately 90% of the apartment complexes on the Gold Coast.
Each apartment is privately owned and therefore furnished to the individual owners tastes and budget. The Property managers are responsible for the management, maintenance and financial well-being of the complex and ensure that all apartments are maintained to a satisfactory standard.

On arrival you can expect fresh towels, linen, toilet paper and soap and in some cases tea/coffee, sugar along with dishwashing detergents.
Once these original items are used, you will be expected to replace them at your own expense. It is not expected for managers or owners of the apartments to provide any domestic items such as food and drink. These items must be provided by you during your stay.
Servicing of the apartments i.e. linen changes and apartment cleaning are your responsibility during your stay (unless arranged otherwise).The apartments are fully serviced by management between guest stays and receive a service clean if the guest stay 8 or more says (change of sheets and towels).

Reception is open during certain hours – usually 8.30am to 4.00pm weekdays and 8.30am to 12.00pm on weekends. For arrivals outside these times keys will be left in a drop box for pickup or management may be on site to meet you. Porterage is not available i.e. you will be required to take your luggage to your room.

You may be asked for an imprint of your credit card upon check in. This is to cover any expenses for extras (e.g. telephone calls, breakages etc). Unless the additional charges are settled upon check out, you will be asked to use your credit card imprint to settle the expenses. If a credit card is not available you may be asked for a refundable cash deposit, which then will be used to settle the account upon check out.

If you are staying in an apartment for a longer period of time (e.g. 10 days or more) this bond may in fact be processed to your credit card by the property. A refund will be processed on check out unless any expenses are incurred.

ARE TOILETRIES PROVIDED?

Each apartment has an initial supply of toiletries and consumables. Additional supplies can be purchased from Reception for a small fee when depleted.

DO WE PROVIDE LINEN?

Yes. Additional linen is provided at a charge.

CAN THE 2 SINGLE BEDS BE CONFIGURED INTO A KING?

Yes, however there is a $50 fee involved as staff are paid to strip the bed, move furniture and tie the beds together, A King Size topper is obtained and placed on the bed with King size sheets and linen and the bed remade. Conversely, after the stay, everything must be placed back as it was. The fee covers the wages and linen for this whole service.

IS IT POSSIBLE TO STORE LUGGAGE?

Yes. As long as it is stored and collect during office hours, we can hold on to your luggage’s in reception.

DO YOU ALLOW ‘SCHOOLIES’ BOOKINGS?

We are not a registered ‘schoolie’ building but Red Frogs do visit regularly along with extra Security.
During school holidays or ‘Schoolies Period’, any person under 21 years of age staying as a guest, the following will apply:

Tariff is determined by the booking site for all apartments.
Photographic ID is required.
Security charge of $15/person/night (non refundable) for the duration of your stay. This helps pay for the extra Security which protects you and the resort.
A fully refundable security bond of $500 cash per apartment OR a pre-authorization on a credit card is required which is there to compensate for any loss of keys, damage to rooms or the resort.
Each guest must be over 18 years of age and if not, then the relevant parents should contact us directly and provide written consent.
$300 deposit per room required at the time of confirmation of booking, if booked more than 60 days out.
Full payment of the balance of tariff is required 60 days before arrival. Any booking made within 60 days of arrival date will require full payment.
We are a family hotel and therefore have zero tolerance to parties, loud noises, underage drinking and use of illegal substances.
Rudeness and bad language will not be tolerated.
Please note the strict cancellation fees apply at all apartments. Should you make a decision to check out early for any reason, no refund will be provided.
If you are asked to leave or are evicted, full loss of tariff and deposit will occur.
If the Manager is called out after hours for a lockout, a call out fee of $100 applies.
If the Manager is called out any time because of a noise complaint or any other inappropriate behaviour, a $200 call out fee applies.